Chily Active Directory Self Service(CADSS) tool allows domain users to reset their passwords and unlock their accounts without seeking the help of HELPDESK technician. Users can also update their personal information from time to time without raising tickets. Account lockouts GeneRally occur when a user enters the wrong password number of times. This leaves the user account inaccessible which then needs to be unlocked with administrative logons. Similarly, users tend to forget their passwords due to strong password policies followed by the organization for security reasons. In all such situations, CADSS becomes a self service solution for Domain users which also fulfills administrative purposes of password resets, account unlocks and updating user Details in Active Directory.
Active Directory is used extensively to organize and allocate information thereby allowing end user and administrators to perform activities under a scheduled secured environment. Administrators have Microsoft Active Directory domain along with thousands of user accounts where they customize different policies for varied user groups. In a typical scenario, users contact help desk to reset their passwords or lodge complaints and raise tickets for their account Lock outs and updation of personal details from time to time. This leaves help desk technicians over-burdened with work and indulged in least important activities.
Challenges for Helpdesk
For an administrator, keeping Active Directory (AD) updated with latest user information act as a challenge since AD operates as the source of an Organization's information system. Moreover, slightest change in Personal information of employee in AD takes a lot of significant process time.
The overall process of updating and resetting passwords and account unlocks include time engaged by user in raising a ticket, time taken by manager to view and allot the ticket to helpdesk and finally, helpdesk working out to offer the solution
